Shipping Policy

Effective Date: March 15, 2026

At Occasions Flower, we work to deliver your orders carefully and on time.

1. Delivery Areas

We deliver to selected service areas. Delivery availability may vary depending on your location and order type.

2. Delivery Schedule

Delivery times may vary by city, branch coverage, holidays, peak seasons, weather conditions, and product availability.

3. Same-Day Delivery

Same-day delivery may be available for selected locations and eligible orders placed before the daily cutoff time.

4. Delivery Fees

Delivery charges, if applicable, will be shown at checkout or communicated before order confirmation.

5. Recipient Availability

The recipient or an authorized person should be available to receive the order. If no one is available, we may attempt redelivery, leave the order in an approved place where appropriate, or contact the customer for further instructions.

6. Incorrect Address or Contact Details

We are not responsible for delivery delays or failed delivery caused by incomplete, incorrect, or unreachable recipient details.

7. Delays

We are not liable for delays caused by traffic, weather, public holidays, force majeure events, or circumstances beyond our reasonable control.

8. Fresh Product Handling

Fresh flower orders should be received promptly and cared for properly after delivery to maintain their quality.

9. Inspection Upon Delivery

Please inspect your order upon delivery and notify us promptly if there is any issue with the product or packaging.

10. Contact Us

For delivery questions, order tracking, or shipping support, please contact our customer service team.